Hanging on to old technology can seem like a money-saving opportunity, but relying on outdated, slow, featureless technology leaves your business at a competitive disadvantage. Read on to learn the signs it’s time to upgrade and leverage modern telephony in your business.
Signs It’s Time to Upgrade:
Technology today is about one thing: integration. If your telephony system isn’t seamlessly integrated with your CRM, ERP, or ATS systems, you’re missing critical data that can help drive business decisions.
If phones are frequently down or you’re making lots of service calls, that’s another obvious drain on your resources. More subtle forces can also be at play; if your team isn’t raving about your phone system, you’re missing out. Helpful, convenient features are used, while annoying, cumbersome systems are avoided. Your telephony system should make calling, checking messages, and phone conferencing simple and pleasant.
Why Upgrading Is Worth It
Upgrade for Simplicity — Modern telephony systems are more capable and simpler to use than ever. Modern devices are faster, cheaper, and have quick setup times. VOIP (Voice over IP) enables you to receive calls on any computer or device, while adding a new number doesn’t require additional new hardware and cables.
Take Advantage of Technology — Slash your team’s response time dramatically: instead of heading to voicemail, unanswered calls can be forwarded to mobile phones, ensuring a timelier response to customer queries. Forwarding also masks the personal numbers commonly exposed with BYOD programs. App integration makes texting and virtual meetings useful tools and facilitates collaboration through file sharing.
A Few Considerations
For high quality VOIP, you’ll want at least 90kbps upload speed, on top of your current usage. This is just the first consideration. Think about how many lines you’ll need; does each employee need their own extension, or will multiple traditional lines be better? Do you want callers to directly call each separate number, or should all calls go to a main line?
Don’t forget to consider your call forwarding options. Calls can either be redirected after a designated number of rings, or you can use simultaneous calling for employees likely to be away from their desk.
Lastly, how do you want to integrate your new telephony into other systems? Do you want instant messaging and desktop sharing? How should it work with your CRM software? Your vendor can easily explain how to integrate your current systems to your new telephony setup.
With the remarkable telephony technology available today, your company can simplify and streamline business communications. If you think it may be time to upgrade your telephony, contact Monster Technology today to learn more.