The ultimate purpose of technology is to manage and share information. It’s right there in the name: IT. To that effect, Unified Communications can take your information management to a higher level. Simply put, it is a system that manages all of your communication platforms and rolls them into a single service. Phones, video conferencing, SMS, email, instant messaging, fax, and even social media can be integrated together. This makes it easier to find and share information across communication methods, and it simplifies the increasingly complicated modes of sharing information into an optimized platform.
Real Benefits of Unified Communications
In business, few things matter as much as the bottom line. The applications and direct impact of Unified Communications are plentiful:
Security
All communication is digitized. This converts them to raw data that is readily encrypted. Sensitive information, therefore, is easy to protect whether it is in voice, video, or text format.
User Friendly
Few things save operation money like making work easy. Incorporating Unified Communications simplifies all communication for each user to a single phone number and inbox. This saves time for tracking and managing all messages and makes life easier by bringing a single feel and interface to every communication platform.
Efficiency
The design philosophy driving Unified Communications is efficient, and it is provided on a global scale.
Short Number Dialing
This is an advanced phone function. Essentially, it eliminates area code dialing to make long-distance calling easier and faster.
Call Forwarding
Call forwarding is fairly standard for business lines, and Unified Communications would be remiss to ignore it. Call forwarding automatically finds idle extensions for incoming calls to ensure phone traffic is handled in a timely fashion.
Multi-Device Ringing
When utilized, a call to one user will simultaneously ring on all of their devices. This happens regardless of distance and minimizes missed calls. Users can synchronize ringing for desk phones and smartphones as well as desktops, tablets, laptops, and other computerized communication.
Single Number
No matter how many devices are used for communication at work, they can operate under one phone number for one user. This allows conversations to move from one device to another in real time and without disconnecting.
Cheaper Calls
Voice over IP (VoIP) is typically more affordable than traditional phone lines. Unified Communications uses VoIP for all communication and standardizes costs.
Simplified Billing
Phones, email, and SMS usually require separate service providers. Unified Communications moves everything to a single provider. This makes for simpler billing and bookkeeping, and it saves costs on both ends.
Presence
Presence is additional technology tied to Unified Communications, and it allows any user to see the full range of availability for a person. It identifies the best way to reach them at any particular time.
If you are in LA and would like to know more about Unified Communications and how it might work with your business, contact Monster Technology today.